Sale of Goods

1. Introduction

These Terms and Conditions ("Terms") govern the sale of physical goods and digital products by [Your Business Name] ("we," "us," or "our") to customers ("you," "your"). By purchasing from us, you agree to these Terms.

2. Products & Orders

We sell both physical goods ("Goods") and digital products, including but not limited to online courses, downloadable files, and other digital content ("Digital Products").
All orders are subject to acceptance and availability. We reserve the right to refuse any order.
For Digital Products, access is granted upon successful payment. No physical delivery is required.

3. Pricing & Payment

Prices are displayed in EURO and include applicable taxes unless stated otherwise.
We accept payments via Debit / Credit Card Payment. Your order will only be processed after full payment is received. We use Stripe for processing of our payments.
We reserve the right to change prices at any time before an order is placed.

4. Delivery & Access

We aim to dispatch all orders within 3-5 business days. Shipping times may vary. Risk in the Goods passes to you upon delivery. Access to digital content is provided immediately upon purchase unless otherwise stated. You are responsible for ensuring you have the necessary technology to access the content.

5. Returns & Refunds

• Physical Goods: Under UK consumer law, you have the right to cancel your order within 14 days of receiving the Goods, provided they are in their original condition. You must notify us in writing and return the item at your expense.

• Digital Products: Under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you may not request a refund for Digital Products once access has been granted if you have explicitly agreed to waive your right to cancellation by checking the "I accept the Terms & Conditions" checkbox at checkout. If access has not been granted, you may request a refund within 14 days of purchase.

Intellectual Property

All Digital Products and course materials are our intellectual property and are licensed to you for personal, non-commercial use only. You may not reproduce, distribute, or share them without our written consent.

Limitation of Liability

We are not liable for indirect or consequential damages arising from the use of our Goods or Digital Products.
Our total liability shall not exceed the amount you paid for the product.
The handbag care guide provided by The Purse Parlour by Nat Geo Ltd is an independent creation and has no affiliation with any brands. Logos and brand marks showcased belong to their respectiveowners. This guide is for information purposes only and does not constitute an endorsement or sponsorship by any brand. The views and opinions expressed in this content are entirely those of The PurseParlour by Nat Geo Ltd and do not necessarily reflect those of any brand featured. The information provided in this handbag care guide is intended for general guidance purposes only. While we strive tooffer accurate and helpful advice, we do not assume any liability or responsibility for the outcomes resulting from the application of the suggested care techniques. Individual handbags may vary in materials,finishes, and manufacturer specifications. Users are encouraged to exercise caution, conduct spot tests, and, seek professional advice. By following this guide, users acknowledge that they do so at their ownrisk, and we disclaim any liability for damages or consequences arising from the use of the provided information. For specific care instructions for your handbag, we recommend consulting with themanufacturer of the handbag.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail welcome@purseparlour.com

Returns & Refunds policy

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail welcome@purseparlour.com

We will provide you with a credit note no later than 14 days from the day on which we receive the returned goods. This credit note has an expiry of 365 days and can be used for all products or services that The Purse Parlour offers.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days

• The goods are in the original packaging.

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• In the case of the purchase of a digital product and the Customer has started the course. The start of the course commences with the Customer's first login to the Course Platform. After this point, the course can no longer be returned.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Nat Geo Ltd, 86-90 Paul Street, London, Greater London, England, EC2A 4NE

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail welcome@purseparlour.com

Terms & Conditions for Handbag Restoration Services

General Overview

These Terms and Conditions ("Agreement") govern the use of the handbag restoration services ("Services") provided by Purse Parlour ("Company," "we," or "us"). By engaging in our Services, the customer ("Customer," "you," or "your") agrees to abide by these Terms and Conditions.

Scope of Services

Purse Parlour offers professional restoration services for luxury handbags, including cleaning, leather conditioning, repairs, reconditioning, and customization. Services are provided based on the condition and materials of the handbag, as well as the specific needs identified by the Customer.

Service Request and Agreement

Initial Consultation: To initiate the restoration process, the Customer must provide details about the handbag’s condition, including photographs. Based on the initial consultation, we will provide a restoration estimate, including pricing and timelines. The estimate may change once the item is assessed in person. The Customer must approve the estimate before any work begins. The approval is considered a binding agreement between the Customer and The Purse Parlour. All price quotes and assessments are approximate. The final cost may vary depending on the actual repair work required. We will inform the Customer of any significant cost changes before proceeding.

Deposit and Payment

A non-refundable deposit may be required upon approval of the estimate to secure the restoration work. Full payment is due upon completion of the restoration services, unless otherwise agreed. The bag will only be returned to the Customer once full payment has been received. We accept payments via credit and debit cards and bank transfer. If additional costs are incurred during the restoration process (e.g., due to unforeseen damage or material costs), the Customer will be informed and must approve any additional charges. If items remain uncollected or unpaid for a duration of 3 months, ownership of the items willautomatically transfer to The Purse Parlour. The Purse Parlour reserves the right to sell ordispose of the items at its discretion.

Turnaround Time

Estimated turnaround times are provided at the time of the estimate. The turnaround time may vary depending on the extent of restoration work required and material availability. We will keep the Customer informed of any delays.

Quality and Warranty

We take great care in restoring handbags; however, due to the nature of leather and other materials, results may vary based on the initial condition of the item. We make every effort to repair and restore handbags to the best of our abilities. However, we do not provide a warranty or guarantee that the repaired handbag will be completely free from wear or future defects. Repaired items are accepted by the client "as is." Finding original parts and materials may not be possible. We will do our best to maintain the authenticity of your item, but it may not be possible in all cases.

Liability and Limitation of Liability

While we strive to provide the highest standard of restoration services, the Customer acknowledges that certain damage, such as irreparable wear, discoloration, or structural degradation, may not be fully reversible. We aim to deliver high-quality restoration services; however, the outcome of the restoration is subject to the condition and nature of the handbag being restored. As the perception of satisfaction is subjective, we cannot be held liable for the Customer's satisfaction with the final result. Any dissatisfaction due to personal preferences or expectations beyond the agreed-upon scope of work will not constitute grounds for liability, refund, or further compensation. We are not responsible for any loss or damage that occurs during shipping or handling once the handbag is returned to the Customer. We recommend insuring the item during shipping. In no event will The Purse Parlour be liable for indirect, incidental, or consequential damages arising from the restoration services.

Shipping and Delivery

Customers are responsible for shipping their items to The Purse Parlour for restoration, including any shipping costs and insurance. We will return the item to the Customer via the shipping method agreed upon. Shipping costs for return delivery are typically covered by the Customer unless otherwise stated.

Ownership and Liability of Customer’s Property

The Customer agrees to provide accurate information about the handbag’s condition and acknowledges that The Purse Parlour is not liable for any pre-existing damage that was not disclosed. The Customer retains ownership of the handbag throughout the restoration process. The Customer acknowledges that The Purse Parlour is not liable for any loss, theft, or damage beyond the value of the item’s market price, which is determined by the current second-hand market value for a similar bag in comparable condition. In the case of loss, theft, or total destruction of the handbag during the restoration process, The Purse Parlour shall either source a similar bag where possible. If The Purse Parlour is unable to find a similar bag for the Customer, compensation will be provided up to the value of a similar handbag on the second-hand market, with a maximum payout of 2500 EUR per bag."

Customer Satisfaction

The Purse Parlour aims for customer satisfaction. If, upon receipt of the restored item, the Customer is dissatisfied with the results, they must notify us within 24 hours to discuss possible solutions. We reserve the right to make adjustments or offer alternatives based on the feedback provided.

Termination of Services

The Customer may cancel the restoration work before the process begins by notifying us in writing. Any paid deposit is non-refundable. If the Customer terminates the restoration work after it has started, the Customer will be responsible for payment for services rendered up to that point.

Confidentiality and Privacy

We respect the Customer’s privacy and will not share personal information without consent, except as required by law. Customer information is securely stored and used solely for the purposes of completing the restoration services.

Changes to Terms and Conditions

The Purse Parlour reserves the right to amend these Terms and Conditions at any time. Changes will be communicated to customers prior to the commencement of any new restoration work.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to welcome@purseparlour.com.

Privacy Policy

The Purse Parlour website is owned by Nat Geo Ltd, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by The Purse Parlour, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using The Purse Parlour website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the The Purse Parlour, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via welcome@purseparlour.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to welcome@purseparlour.com.