Terms and Conditions
Welcome to The Purse Parlour!
By accessing this website, we assume you accept these terms and conditions. Do not continue to use The Purse Parlour if you do not agree to take all of the terms and conditions stated on this page.
Privacy Policy
Last updated: 14 September 2026
This Privacy Policy explains how personal information is collected and used in connection with The Purse Parlour website, restoration services, training and related activities.
1. Who is responsible for your information?
The Purse Parlour is a brand used by two separate companies:
Nat Geo Ltd
Company number: 14298358
86–90 Paul Street, London, Greater London, England, EC2A 4NE
Nat Geo Ltd operates The Purse Parlour website and is responsible for personal information relating to online and in-person training, courses, training kits, downloads, consultations, mentoring and marketing.
Mabelle Holdings s.r.o.
Identification number: 23782421
Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic
Mabelle Holdings s.r.o. is responsible for personal information relating to handbag restoration, quotations, condition assessments, shipping, payments, restoration records and complaints.
Each company acts as a separate data controller for the activities for which it determines how and why personal information is used.
If you submit a restoration enquiry through the website, Nat Geo Ltd may initially receive your information and forward it to Mabelle Holdings s.r.o. so that your enquiry and restoration can be handled.
You can contact either company through:
2. Information we collect
Depending on how you interact with us, we may collect:
your name, address, email address and telephone number;
billing, shipping and customs information;
order, payment and transaction records;
restoration enquiries, quotations and instructions;
photographs, videos and condition records of handbags;
course registrations, account details and course activity;
consultation and appointment information;
emails, messages, reviews and other communications;
marketing preferences;
IP address, browser, device and approximate location information;
website activity, referring pages and search terms; and
cookie, analytics and similar technical information.
Payment card details are normally processed directly by our payment provider. We may receive transaction confirmations, payment status and limited billing information rather than your complete card details.
We normally collect information directly from you, through your use of the website or from service providers involved in your order, payment, delivery or course access.
3. How and why we use your information
Answering enquiries and preparing quotations – because this is necessary to take steps at your request before entering into a contract.
Providing restoration, training, products or consultations – because this is necessary to perform our contract with you.
Processing payments, deliveries, customs and course access – to perform our contract with you and comply with our legal obligations.
Creating condition reports and restoration records – to perform our contract and protect our legitimate business interests.
Providing customer service and handling complaints – to perform our contract, comply with legal obligations and protect our legitimate interests.
Maintaining financial, tax and business records – to comply with our legal obligations and protect our legitimate business interests.
Preventing fraud, misuse and security incidents – to protect our legitimate interests and comply with legal obligations.
Improving our website, services and customer experience – based on our legitimate interests or your consent where consent is required.
Sending marketing communications – based on your consent or our legitimate interests where permitted by law. You may unsubscribe at any time.
Using identifiable testimonials or customer content – based on your consent or another lawful basis explained when the content is collected.
Establishing, exercising or defending legal claims – where necessary for our legitimate interests or to comply with legal obligations.
Where information is required to fulfil a contract or comply with law, failure to provide it may mean that we cannot accept an order or provide the requested service.
4. Restoration photographs
Mabelle Holdings s.r.o. may photograph handbags before, during and after restoration for assessment, documentation, quality control, insurance, fraud prevention and complaint handling.
Non-identifying photographs may also be used for portfolio, educational or marketing purposes as described in our Terms & Conditions. We avoid publishing customer names or other identifying information with these photographs.
If you do not want photographs of your handbag used publicly, please notify us before restoration begins. Where photographs or testimonials identify you personally, we will use them only where we have an appropriate lawful basis, including consent where required.
5. Marketing and cookies
You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.
The website uses essential cookies required for security, operation, checkout and account access. With your permission, we may also use analytics, advertising or social-media cookies.
Where consent is required, non-essential cookies will be used only after you make a choice through our cookie banner. You can change your cookie preferences through the website or your browser settings.
6. Who we share information with
We may share personal information where reasonably necessary with:
Nat Geo Ltd or Mabelle Holdings s.r.o.;
website, email and course-platform providers;
payment processors;
couriers, postal services and customs agents;
authentication providers or specialist restoration contractors;
analytics, advertising and technical-service providers;
accountants, insurers, professional advisers and legal representatives;
regulators, courts, law-enforcement agencies or public authorities; and
a buyer or successor in connection with a genuine business sale or restructuring.
These recipients may act as processors on our instructions or as independent controllers under their own legal responsibilities.
We do not sell your personal information.
7. International transfers
Because Nat Geo Ltd is established in the United Kingdom and Mabelle Holdings s.r.o. is established in the European Economic Area, personal information may be transferred between the United Kingdom and the EEA.
Some technology, payment, course, email or analytics providers may process information in the United States, Canada or other countries.
Where required, international transfers are protected through recognised legal safeguards, such as an adequacy decision, approved contractual clauses or another lawful transfer mechanism.
8. How long we keep information
We retain personal information only for as long as reasonably necessary for the relevant purpose and applicable legal, accounting, tax, insurance and dispute-resolution requirements.
Generally:
enquiries that do not result in a purchase may be retained for up to two years;
restoration, order, payment and customer-service records will normally be retained for six years, or longer where applicable tax or accounting law requires;
restoration photographs and condition reports may be retained for the same period as the related service records;
course-account information may be retained while access remains active and afterwards where required for contractual or legal records;
marketing information is retained until you unsubscribe or object; and
cookie information is retained for the period stated in the relevant cookie settings.
Information may be retained longer where necessary for an active dispute, legal claim, regulatory investigation or legal obligation.
9. Your rights
Depending on the applicable law and circumstances, you may have the right to:
access your personal information;
correct inaccurate or incomplete information;
request deletion of your information;
restrict how your information is used;
receive certain information in a portable format;
object to processing based on legitimate interests;
object to direct marketing at any time; and
withdraw consent where processing is based on consent.
Withdrawing consent does not affect processing that took place before withdrawal.
We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise your rights, contact welcome@purseparlour.com. We may request reasonable information to verify your identity.
10. Security
We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Third-party websites
Our website may contain links to websites or services operated by third parties. We are not responsible for their privacy practices. Please review their privacy information before providing them with personal data.
12. Changes to this Policy
We may update this Privacy Policy when our services, providers or legal obligations change. The revised version will be published on the website with an updated date.
13. Contact
For questions about this Privacy Policy or how your personal information is handled, contact:
